Frequently Asked Questions
Where is Packsnballons located?
We have a walk-in showroom located at No. 2 Hakeem Dickson Link Road, Lekki Phase 1, Lagos. You're welcome to visit us in person to browse our products, or shop online anytime - we deliver nationwide across Nigeria.
Do you deliver outside Lagos?
Yes! We deliver to every state in Nigeria. We work with trusted logistics partners including ShipBubble, Fez Delivery, and other reputable courier services to ensure your order arrives safely, wherever you are.
How long does delivery take?
Orders within Lagos are typically delivered within 1-3 business days. Deliveries to other states across Nigeria usually take between 3-7 business days depending on your location and the courier partner assigned to your order.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on your delivery address, order weight, and the courier company used. You'll see the exact shipping fee before you complete your payment - no hidden charges.
What payment methods do you accept?
We accept bank transfers, debit/credit card payments, and USSD payments. All online payments are processed securely through our trusted payment gateway.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number and courier details via email or WhatsApp so you can monitor your delivery in real time.
What is your return and refund policy?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund promptly. Please see our Shipping & Returns page for full details.
Are your toys safe for children?
Yes. We source our products from trusted suppliers and prioritize toys that meet recognized safety standards. We recommend always checking the age recommendation on each product before purchase.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders - perfect for schools, event planners, resellers, and party organizers. Please contact us directly via WhatsApp or email to discuss your bulk order requirements.
How can I contact customer support?
You can reach us via WhatsApp, phone, or email through the contact details on our Contact Us page. Our support team is always happy to help with orders, product questions, or delivery concerns.