Privacy Policy
Last updated: 2026-07-01
At Packsnballons (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website packsnballons.com or make a purchase from us.
1. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and delivery address
- Payment information (processed securely through our payment partners – we do not store your card details)
- Order history and preferences
- Any information you provide when contacting our customer support
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status and delivery
- Provide customer support
- Send you promotional offers and updates (only if you opt in)
- Improve our website, products, and services
- Prevent fraud and ensure the security of our platform
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Logistics and delivery partners (such as ShipBubble, Fez Delivery, and other courier companies) to fulfill your order
- Payment processors to securely complete your transaction
- Law enforcement or regulatory bodies, where required by law
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of marketing communications at any time
7. Children’s Privacy
While our products are designed for children, our website and services are intended for use by adults (parents, guardians, and caregivers) making purchases on behalf of children. We do not knowingly collect personal information directly from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page.